Returns & Exchanges

At Sydney Thomas, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place your items in their original packaging with all tags attached to ensure they remain in pristine, unworn condition during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing