Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the standard shipping timeframe for my order?
Orders at Sydney Thomas are typically processed within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal to receive a prepaid shipping label.
How can I ensure I am selecting the correct size?
Each product page features a detailed size guide with specific measurements. Because our curated collections come from various designers, we recommend checking the 'Fit Notes' section for advice on whether an item runs true to size, small, or oversized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Afterpay and Klarna for qualifying orders.
Are your products sustainably and ethically sourced?
Sydney Thomas is committed to conscious fashion. We partner with designers who prioritize ethical labor practices and sustainable materials. You can find specific sustainability certifications listed on the individual product description pages.
How do I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website so you can monitor your package in real-time.